Blog 17: Answer 3

EQ: How can a physical therapist best ensure a patient is effectively cared for in an outpatient P.T program

Answer 3:
Implementing the "patient-centered care" model will ensure high-quality care for a consumer participating in an outpatient P.T. program.

• In the past, patient involvement was limited to physicians giving patients the opportunity to ask questions. But if a doctor rattles off a whole lot of confusing medical terminology and follows up with "Any questions?", the patient is overwhelmed and will be inclined to say "no." The patient-centered approach to this involves "inviting" patients to participate in the thought process as to enhance clarification and put everyone on the same page.

• Since patients rely on caregivers to take them through the healing process, it's crucial for all members of the healthcare team to have open lines of communication with both the patient and other team members. A patient's perception that their multiple caregivers are not talking to one another about the plan of care can lead to frustration and feelings of exasperation. In the patient-centered model, care is highly coordinated among healthcare professionals, the patient, and the patients family, with open communication ensuring the care is consistent and thorough.

•  Patient centered care places heavy emphasis on the environment in which the care is taking place, and the technology used to facilitate the flow of information. A physical therapy facility with a good design that supports and nurtures the healing process goes a long way. Quality supportive technology engages patients and family members by submerging them in the flow of information and communication.

Sources: 

"Patient Centered Care: What Does it Take?" - Dale Shaller

"The Value and Values of Patient Centered Care" - Ronald M. Epstein, MD, and Richard L. Street Jr. PhD.

"Practical Approaches for Building a Patient-Centered Culture." - patientcenteredcare.org

This answer seems like it could be my strongest answer. The amount of research out there and the pressure to shift to this model of care is really intense, so I think this is definitely the right direction to head in.

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